Development of Service Manuals


Operating Manuals, SOP’s, and Scripts should be considered the blue print of the hospitality operation. We think they should be a direct reflection of the hotel concept and corporate identity, whilst taking international standards into account. As a result, we strive to tailor make all procedures and manuals to the (desired) market positioning of the specific operation, keeping a close eye on the hotels target groups, concept, and international standards.

Our services reach from assistance at implementing a new service (e.g. business center, wireless LAN, cocktail bar), specifying exact staff actions (scripting), up to the evaluation, revision and complete re-development of the entire operation. Especially new properties can benefit drastically by setting up SOP’s and Manuals in line with their business plan.