Call us Enquire
Where our experience was built

Lessons gathered across hospitality, events and leisure.

  1. Gleneagles · The White Elephant · The BelfryLuxury service, guest arrival, front office and fine dining.
  2. McDonald’sHealth and safety, food safety and repeatable standards.
  3. Sydney 2000 · Athens 2004 · Twickenham · NBCScale, timing and consistency under significant pressure.
  4. Jamie Oliver · Five Guys · Zizzi · HeathcotesDifferent formats, united by the same guest expectation.
  5. Haven · The Eden ClubAccommodation, dining, member experience and recreation.

Experience you can borrow.

Put decades of hospitality leadership to work for your business.

Speak with EXCEED
Luxury hotels

Gleneagles · The White Elephant
The Belfry · Craigellachie

Luxury service, guest arrival, front office, fine dining and the complete hotel journey.

“Luxury is the consistent delivery of detail.”

Operational systems

McDonald’s

Health and safety, food safety and repeatable standards that teams can understand and deliver.

“Standards only work when they become normal behaviour.”

Major events

Sydney 2000 · Athens 2004 · Twickenham · NBC Television

Scale, timing, logistics and consistency under significant operational pressure.

“Pressure reveals the strength of an operation.”

The Olympic stage

Hospitality at Olympic scale.

Rodney Bishop served within the operations behind the Sydney 2000 and Athens 2004 Olympic Games — hospitality delivered flawlessly to a worldwide audience, under the most unforgiving deadline in the world: the opening ceremony. These moments define what precision, preparation and teamwork can achieve.

Restaurants & bars

Jamie Oliver · Five Guys · Zizzi · Heathcotes · Crafted Pubs

Different formats, united by the same guest expectation: quality delivered consistently.

“Food is only part of the dining experience.”

Leisure

Haven · The Eden Club

Accommodation, dining, member experience, recreation and the coordination of multiple guest touchpoints.

“Guests remember the whole stay, not individual departments.”

Begin

Experience you can borrow.

Speak with EXCEED
Professional affiliations & education